|
September 17, 2007
Star couriers: Where only big packages are carried. |
|
Oh fuck it. This entry was meant to be about my experience with Star Couriers, but the very second I finished typing the entry title I thought there was no need to be so pessimistic and what's the point of carrying anger and frustration all day long. Actually, with Star Couriers the frustration and anger was a 10 day experience but hey, we did move into a new house and I think that takes precedence.
New house meaning, new to us. Not new in terms of its construction. We are enjoying it. Still unpacking, still have things laying around and still trying to find what is where and what goes where. I spent a good part of a week looking for the bluetooth dongle for my keyboard and mouse, and finally, after thinking about a friend who told me a story of "praying to the universe" after losing bank her card, I went into the living room and located the damn thing. Not that, THAT was any excuse for not writing, considering I did have access to a keyboard and mouse, but you know, at this stage any excuse counts. And just for the record, praying to the universe is the lamest statement one can make. And friend, I apologise, but I do distinctly remember making fun of this notion when we had the "discussion."
So, new house, still settling in. Postponed the gym membership and the suspension period ended over the weekend, you'd think I'd consider getting back to the gym after work routine, but the bike after work thing is more tempting. This house is at an ideal location to ride the bike back home. I might give it a go tomorrow as it seems the weather is going to be quite nice. It depends on when I wake up though. I do get quite lazy in the mornings.
And that is pretty much it I suppose. The only thing I can end this entry at is the new Modest Mouse album. We Were Dead Before the Ship Even Sank: Listen to it.
Did I also mention that I have an Audioscrobbler (sorry Last.fm now) profile? http://www.last.fm/user/mversion/
Over 70,000 tracks baby. Modest Mouse will rise in the charts this week.
I'm outta here, gotta catch up on my emails.
Read the extended entry for the letter I sent to Star Couriers though. Because I did "threaten" them about it.
read more ›
I would like to start off by stating that I am an extremely unhappy customer victim of Star Couriers. The following is the recent experience I had with you guys and the appalling customer service I received.
I ordered a 4GB USB flash drive for my colleague as a birthday present. Her birthday was on the 12th of September, so when I received an order dispatched via Star Couriers message from Exeltek on Thursday, the 6th of September, I was confident I had plenty of time. I received a tracking number, but unfortunately I didn't realize you called your package tracking system label search, therefore I thought I was not in a position to track my order online. Considering it was meant to be an overnight delivery, the next day, Friday the 7th, I called you guys up and inquired about my order. I was told someone would get back to me. A short time later I received a voice message saying that my order was delivered and signed by Rita (who is in inwards). I went downstairs and asked her about a package for me and she said there was nothing. She remembered Star Couriers coming but she remembered only one package, and that was from another company to someone else. There was nothing for me. I called you guys up again, thinking there was an error and that the driver (Normy) delivered one package but signed off on both. I was told someone would get back to me. That was Friday the 7th, I had some personal business so I wasn't back at work till the next Wednesday, however on the Tuesday (11th) I called Star Couriers from home and I said I am still waiting on someone to get back to me. I think the customer representative was Jo, and she said she would write down ASAP under my enquiry number (121601) on your system and that she would definitely get someone to call me back. Once again, no one called. On the Wednesday that I went back to work and realized there was no package (it was now my friends birthday and you guys had already made a joke out of it), I called again. Spoke to Emery(?), and she was "apologetic" that no one got back to me, so she said to give her 10-15 minutes and that someone would be calling me back. So I expressed my distaste with repeatedly being told someone will get back to me and actually never receiving a call, so she insisted that she would make sure I get a call back, 10-15 minutes she said!! A few hours go by, and guess what? No one calls. At this point I am angry, I call again, express that my birthday present was ruined and I ask for a manager. I don't get to talk to a manager, but I am told that I need to contact Exeltek and have them fax you guys their "Consignment Register". Which just made me angrier as it was obviously a STUPID thing to ask after having me wait, wait and wait for a week. I insisted on knowing why you would need their consignment register at this stage, and if it was so important why wasn't it the first thing I was told a week before? Instead I had to wait and wait and then I am told. Emery told me that she needed it to make sure the supplier actually delivered the goods to your pickup van, bla bla bla. I mean, how could I be on your system, and how could you enter my tracking number, with my name on it, and be able to come back to me and tell me the package was delivered(!) if your pickup van didn't already receive the goods from the supplier? But obviously, we are playing the merry-go-round game here so I participated. I called up Exeltek and asked them to fax you what you were asking for. Next day, don't hear anything from you guys, surprise surprise so again, I call up. I am told that Exeltek hasn't faxed the consignment register. So this time I call Exeltek, and the person I spoke to assures me that they have sent it across yesterday (after also being confused from getting such a request from you). So here I am calling you guys again. At this point you magically have received the consignment register, and the only thing that comes out of it is that, yes indeed, everything I have been saying is true, and your pick up van has received the goods, but something happened along the way (I mean, seriously, DUH!).
Emery was unfortunately unable to tell me what would happen if the package didn't show up. My only option was to pray that after the "driver cleans up his van that night" that it might turn up. And I am not exaggerating there either. Otherwise, "she didn't know." Of course, I was told that they would call me tomorrow after they hear back from the driver. Oh by the way, I was made to have an "understanding" that considering the package was so small, it could easily be misplaced. In all honesty I felt bad for bothering you guys because it was indeed I who ordered a "small package" and I felt like I shouldn't be making a fuss about it. And once again, of course, no one calls the next day, so at 3-4pm I call again and how ironic that Emery would tell me she knew it was me and that she was just thinking that I was about to call. Dear Emery, if you thought I'd be calling, how about giving me a call back and letting me know the progress?
Anyway, at one point while on hold, I noticed the announcement in your on-hold jingle that you could track your order online. So I thought I should have a second look. And there it was, called Label Search which initially didn't grab my intention. So, I put it in my tracking number and guess what, the last entry there is "At base at:Sep 7 05:40 am" I am sure at base isn't my delivery address. So, here is my question: WHY DID I GET A CALL BACK SAYING THAT MY PACKAGE WAS DELIVERED AND SIGNED OFF BY RITA on the 7th? I mean, sure, I was stupid not to realize you called your package tracking system LABEL SEARCH on your web site, but I mean, seriously, I give you the tracking number, and obviously on your system the goods have not been delivered, and yet I am told the opposite.
PS. I am still waiting for a call from Emery, because after the driver found nothing following his clean up, the pick up driver who received the goods from Exeltek was meant to check his/her van and let you guys know. You know, still waiting. But this time I can't be bothered calling back because the kind people at Exeltek have reimbursed me with another flash drive (and an upgraded model by the way) thanks to all the trouble caused by Star Couriers. Luckily they used Startrack who received the goods on Friday, and managed to deliver my small package today. I'm about 5 days late to give my friend her birthday present but what can you do, eh?
I just don't know what to say, it seems your operation is run by amateurs, is this a family business run at somebody's garage? I have been doing online shopping for a long time, and never have I experienced such shameful customer service. Looking back, I think this is the first time I didn't receive goods, apart from that time I was conned on eBay, by a person with no feedback score mind you, so really, I was itching to be conned. Seems Star couriers is no different. But at least I had eBay to resolve my issue. With you, nothing has been resolved and needless to say, won't be. Please use your own label search feature and search for: ML3000199294
It's fun. Trust me.
So I don't know what this long letter will result in. This email will probably be deleted by your customer service who did anything but give service of any kind, but hey, I can only try. I have expressed my deepest disgust about Star couriers to Exeltek and from now on, if given another delivery option I will make sure to take it if Star couriers is mentioned anywhere in the "via courier" options. Obviously Exeltek told me they would rethink working with Star Couriers and that they take this matter very seriously, and in all honesty I do believe them, but I wouldn't blame them if they continued to do business with you. Perhaps this is the reason you may or may not be the cheapest, you know 1 in something chance of a package going missing. But I think we have established the case here is not simply a package going missing, but the ridiculous customer service. The package missing is just the icing on the cake.
To end this, please don't bother with the "Star Couriers takes customer service very seriously bla bla..." speech because this letter is written to express that you don't. And unless you buy me a pony, I don't want to receive an apology reply back either, because it really isn't going to change anything.
I have cc'ed Exeltek (thanks for the excellent customer service btw) with this e-mail, and I will also put up a copy on my personal web site. Might not have any impact, but at least I will feel good about it in the tummy.
Anyway, that's all. I'll go and eat some cake now.
Oh, before I forget, if my package does somehow turn up, please send it back to Exeltek and at least save me the trouble of having to send it back. Remember, tracking number ML3000199294, and also remember it's still "At your base".
Regards,
Bilgin Ozkan
‹ hide more
Bilgin Ozkan at 10:24 PM

August 26, 2007
What happened to my quest of constant updates? Seriously, what happened? I'm asking you.
The flu is over, was over, a while ago. Man that was a bummer, but let us hope that was the end of it for the year. I am definitely getting the flu shot next year. But it's like a new year resolution, I repeat it every year and never actually do anything about it.
The house is painted. The floor-boards are varnished. We didn't do either of them, personally . When I fell ill, we thought it was perhaps a sign to get someone else to do it. After going with a China White and True Red feature wall combination, we found out that True Red just made the house look like a school rather than a home. Today we bought some textured pastel-like red and the painters repainted the true red feature walls, and it looks great. Finally happy with the whole scheme.
Trying to get the new bathroom sink installation complete, but it seems we keep missing some bits, hopefully tomorrow will be the end of that. And then there are the curtains and blinds. It turns out that those will be the only remaining obstacles that will determine the exact date that we will move into our very own house. I haven't seen what they are going to look like as it was Sevim who decided what we will go ahead with (Venetian blinds it seems) on a Monday when I was at work. I'll have to trust her taste and judgement and hope it turns out all good. I think it will.
Work is busy. I have a feeling we will finally begin the 2008 catalogue this week. I think we are missing our deadline, but as they say, better late than never. And also I need something to keep Louise busy with. It seems we are spending more time fooling around than doing actual work. Not that I don't enjoy it, I have a lot of fun, but I feel more productive when I am on my own than I do when I have her around. Last year the best remedy to the problem of facing the question "What should I do next?" was the catalogue. That's why I can't wait for the next catalogue. I shouldn't come across as grumpy or anything though, we have a great time together. I do, at least. I never have any idea what others think.
That's it. I forgot I promised my mother we'd do Skype today. I should probably honour my promise otherwise NO COFFEE FOR ME!
Bilgin Ozkan at 12:51 AM
| Comments (1) ::

August 5, 2007
Finally got me. I was so proud of the fact that we pretty much passed the worst of winter and thankfully it was without getting the cold or the flu. That was until Thursday morning when I woke up with a slightly sore throat and a funny feeling around my eyes.
I knew what was coming, so after I went to work I popped in to the pharmacist and asked them whether I could have some Sudofed or Cold & Flu. I had to literally argue with the staff as all she wanted to give me was a cough relief medicine. I told her it was the cold coming and after some insisting I was able to get what I want, and the cough relief medicine.
Anyway, much good that did to me. The same night, once I arrived home, we noticed my temperature rising, and boy it kept going up. To top it all of I was freezing cold and shivering madly. At one point my fever was 40.9°C, and I was still cold and shivering. I was waking up every hour with a massive headache and at about 5 in the morning I did something I haven't done in about a decade. I vomited. I absolutely hate throwing up and I have always done my best to keep it under control. Although that may be the bad thing to do, I've always tried real hard to avoid it. Luckily I told Sevim that I was feeling nauseous so she had a bucket ready just in case. Sevim has been taking real good care of me, as she always does when I am feeling sick.
So obviously I had to take Friday off, the worst part of that was the server problems we were having, that required me to definitely be at work on Friday morning. As usual, these things happen as soon as the IT guy goes on holiday, and when he does, people come to me. I spent a lot of time on the phone with the guy on Thursday and just when we came up with a solution it was the end of the day and the job was left for the next morning. That was Friday. Luckily I was able to call up in the morning and assist a friend on what to do. I believe the problem is solved.
I don't know if I will be going to work tomorrow. I was originally planning on using my RDO (Rostered Day Off- something we get every month... yummy) tomorrow to paint our new house. Actually, the whole weekend was planned with painting in mind. That didn't happen. I'm not sure if I am up to the painting task, but if I feel like this I think I am up to going to work. I have a desk job you know. On the other hand I'm not sure if it is the right thing to do considering I might pass it on to other people. Maybe I'll wear a mask and be the office jester.
Anyway, went to our GP yesterday, he had a quick check, asked a few questions and told me I had the real flu. The way he said it though was a bit frightening. Especially after watching the news and hearing about all those influenza a outbreaks that have claimed 5 lives so far. He said there was only one medication that would cure it and it was a bit costly, or I could just take two panadols every 4 hours and wait it out. I opted for the medication, and the panadols.
I feel my best so far today. That is after sweating profusely all night, had to change clothes a few times, I was literally soaking wet. Right now I feel crooked, but nothing really unbearable. I hope the worst is over and yes, I have made a note to self to take a damn immunization shot next year.
Bilgin Ozkan at 2:19 PM

August 1, 2007
Been a tiring day. Mentally more so than anything else. Had to do a relatively major facelift to the work web site which involved getting uncomfortably intimate with the publishing system we use. Needless to say it sucks and harder to get around than deciphering monkey speak. I had to stay at work till 7:30 because I just didn't want it to be something I had to resume in the morning.
I also had to take the train back home so I wasn't here till quite late. And then I had to prepare the remaining 2 contracts for the house. Man contracts are such funny documents. It is the pinnacle of human bullshit.
Painting the house still hasn't begun. We thought we'd hire a painter and after getting a ridiculous quote from a "friend-of-a-friend" we decided that we should definitely be the ones doing the painting.
Enjoying the weather oh dear Northern Hemisphereans? It's freaking cold here. The weather report says 11 degrees, but thanks to gusty winds it feels way less than that. Winter hasn't been so bad though. Only remember one particular day a couple of weeks ago when I felt the winter cold (turned out to be the coldest July in 22 years) and that has been pretty much it. So far so good, but still can't wait for spring and then summer.
OK then, time to go to bed. 11:11 was meant to be the time I started this post but you know, you get distracted and next thing you know you feel the urge to make sure you finish what you started before you go to bed. That is what I am doing now.
And finally, to end on a positive note, the next time someone asks your opinion and you wish to remain neutral without offending anyone, try this:
"As long as it doesn't involve kiddie porn and a monkey gang bang, I'm fine with it"
It works wonders.
Bilgin Ozkan at 12:10 AM

July 29, 2007
Wow great, now I am no where on the front page again. It's an on again and off again relationship now is it Google? Wow, worry not your bot will like me whether you like it or not.
Anyhow, has been an interesting weekend. Had a work mate of Sevim stay over last night because she wanted to have a photo shoot with Sevim She wants to send them out to Ralph magazine and see if they'd be interested in doing a magazine shot with her. I got to personally see all the pictures first hand, and the actual outfits (!) so I can't say I am complaining. I may not understand how one could possibly aspire to be in magazines like Ralph but hey, I am a man deep down and therefore I will do my absolute best to make sure young girls like that get their opportunity damn it!
We also had our French friends come over this morning and we had brunch. The best part of it was that we had Sevim's work mate dress in hardly anything at all and answer the door. We were hiding in the kitchen and expecting an out cry, but apparently their facial expression remained the same. I don't know if that is a French thing. We did laugh about it quite a lot afterwards though.
Tomorrow is Monday, I think we finally get to start working on the 2008 catalogue. The annual catalogue is always a bitch, and we just began a massive clean up of the backend and that included putting a dedicated model number field and now we have about 750 products that have to have their model numbers changed because they are duplicates. That it seems is going to involve the company owner and me sitting in front of the computer and manually changing every single one of them, although this is Purchasings job. This won't be the first time I have had to do something that is not in my job description with Robert. He seems to like getting things done with me and I don't know whether that is a good thing or a bad thing.
And finally about the house... we are hoping to start the painting this week. Sevim doesn't work tomorrow so she'll be getting the paint and necessary tools. Heck, we might even start tomorrow. We found a sink we liked so yesterdays shopping expedition turned out to be worth it. But we also got a lot of other ideas too. Ideas that have to be put on hold for a little while. Still have no idea how the mortgage repayments are going to effect us. I'm sure I'll be blogging about that when the time comes.
Anyway, that is it for now. Anyone complaining with the frequency of posting?
- Imagine I ended this post with something funny...
Bilgin Ozkan at 8:53 PM

July 28, 2007
Bilgin Ozkan - Google Search |
|
Wow... that was quick. I'm already on the second spot. Now I gotta beat that Civil Servant from the United Arab Emirates whose Linked in profile comes up first.
Just to keep it relevant though, Sevim has a friend coming over for breakfast and then we'll go out for some sink shopping. That seems to be the only thing we will change in the new house. Not that there's anything wrong with the existing one, but it feels too much like the 70's every time we walk into the bathroom. Later in the day we'll be visiting a friend who works for Porter Davis and she'll be showing us some display homes so we can get some idea about what colour we want to paint the walls.
We also have a brunch tomorrow with a French couple and take them over to the house and get them to give us some ideas. So it seems it will be all about the new house for a while.
Bilgin Ozkan at 11:33 AM

July 27, 2007
Sheesh, there was a segment on one of those current affair shows yesterday about employers googling prospective employees and I thought I'd google myself considering I haven't done it for a while (what?.. you don't google yourself? Anybody who says they have never googled themselves is a liar.).
And what do you know, this site doesn't even come up on the main results page. There are a few of my comments posted on other sites, but not this blog that I have been keeping since 2000. Having looked at this blog I did notice that the author name has been changed to mversion instead of Bilgin Ozkan (which I have corrected now) and considering I have been an absolute dick about updating this blog, I am not surprised. However I am determined to get back up there and to do that I realise I have to post more often. So expect more pointless crap from me. This is not a return to form, but my stubborn nature to have my rightful place on the google rankings.
Bilgin Ozkan at 10:31 PM

|
|
 |
|
.:: Notes
Tutorial:
Serverize!
Turn your computer into your own
fully featured personal server.
Install Apache, PHP, MySQL, Perl and more on your
PC. |
 |
|
Archive by Month
Archive by Category
Enter your email address and select the appropriate button below to receive email notifications of important updates to this site or remove yourself from the list
|
|
|